The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 12 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Locker room
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Dryer
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Board games
Children's play area
Spa & Leisure
Swimming pool
Sun loungers
Leisure/ TV room
Sauna
Room features
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
1 West Quay Road,
Southampton,
United Kingdom,
S015 1RA,
Hampshire
Map view
street view
1 West Quay Road,
Southampton,
United Kingdom,
S015 1RA,
Hampshire
City landmarks
Museum
SeaCity Museum
900 m
Bugle Street St Michael's Square
Tudor House and Garden
1.2
km
Gallery
Southampton City Art Gallery
990 m
Southampton S014 2YDEngland
Bargate
1.1
km
Shopping Area
Westquay
1.0
km
Historic Site
Medieval Merchant's House
1.3
km
Church
St Michael's Church
1.3
km
Southampton SO14 1JU
Southampton Town Walls
1.6
km
Church
Holy Rood Church
1.4
km
Museum
Solent Sky Museum
2.3
km
Western Esplanade
Westgate Hall
1.1
km
142-144 Above Bar Street
Nuffield Southampton Theatres City
770 m
Cumberland Pl
Titanic Musicians' Memorial
870 m
opposite Mayflower Park
Mayflower Pilgrims Memorial
940 m
Public Building
Southampton Civic Centre
650 m
East Park
Titanic Engineer Officers Memorial
1.2
km
Gallery
John Hansard Gallery
780 m
Park
Mayflower Park
1.9
km
Event hall
The Joiners
1.3
km
Palmerston Park House 15 Palmerston Road Above Bar Street
Palmerston Park
1.1
km
Park
Southampton Common
2.1
km
Porters Lane
The Watergate Ruin
1.2
km
Stadium
St Mary's Stadium
2.0
km
Park
Watts Park
730 m
Town Quay
Hythe Ferry
1.8
km
London Rd
Titanic Engineers' Memorial
880 m
Park
Hoglands Park
950 m
563 Vincents Walk
Houndwell Park
1.2
km
Nearby
Casino
Grosvenor Casino Southampton
510 m
Night club
Oceana
500 m
Restaurants
Elements Restaurant & Bar
130 m
1 West Quay Road
Thyme Premier Inn
170 m
99 Harbour Parade
Nando's
360 m
Food Terrace Level West Quay Shopping Centre W.Quay Shopping Centre
Chopstix Noodle Bar
360 m
Food Terrace Level West Quay Shopping Centre Unit R10
Marco's Kitchen
760 m
Oxford House 35-36 Oxford Street
Emons
920 m
12 Shirley Road
ASK Italian
600 m
Unit 3 Leisure World
The Mayflower Village
820 m
Pilgrim House 22-26 Commercial Road
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
6.2/10
Nice
Rooms
5.9
Location
7.4
Service
6.7
Dining
5.3
Guest reviews
6.2/10
based on 7 reviews
4/5
based on 2296 reviews
7.6
7.6/10 based on 2653 reviews
#17 of 30 hotels in Southampton based on Tripadvisor
Dave
United Kingdom,
April
2024
7.0/10
My stay at the hotel had its ups and downs. The rooms were great for two friends sharing a double room, but the limited volume on the TV was a bit inconvenient. Controlling the room temperature was a challenge, and I felt it wasn't entirely worth the £150 per night. The location was convenient for accessing the main shopping mall and the cruise terminal, but some improvements could be made in styling and speed of service. The service from some staff members was excellent, while others struggled with English and seemed a bit rude. The dining experience had its chaotic moments and lacked variety, but there was plenty for everyone when it came to cooked and continental options. Overall, it was a mixed bag of experiences.
Rooms
7.0
The rooms were great for two friends sharing a double room, but controlling the temperature was a challenge.
Service
6.0
The service was a mix - some staff members were super fast and credit to the hotel, but others struggled with English and were a bit rude.
Location
8.0
The location was very good for general access to the main shopping mall and walking distance to the cruise terminal.
Dining
6.0
The dining experience had its chaotic moments and lacked variety, especially the continental food options.
Facilities
8.0
The hotel had lots of parking available at £6 per 24 hours.
Alan
United Kingdom,
March
2024
6.6/10
The hotel has rooms that are not up to standard, but the small fridge was useful for keeping kids' snacks. Despite being chilly, the potential to combine sink/bathroom and toilet was noted. The service was mixed, with issues around partial refunds but exceptional staff attentiveness. The location is convenient for access to the main shopping mall and the cruise terminal. The dining experience had both positive and negative aspects, with cold orders but praise for specific dishes. The facilities offered were not extensively detailed.
Rooms
5.0
The rooms were of a poor standard and quite chilly, not ideal for winter, but the small fridge was handy for keeping kids' fruits and milk.
Service
7.0
The service had its ups and downs, with issues around refunds but exceptional staff attentiveness.
Location
8.0
The location was very good for accessing the main shopping mall and the cruise terminal, making our stay special.
Dining
6.0
The dining experience had its positives and negatives, with cold orders but some awesome options like healthy pancakes.
Facilities
5.0
James
United States,
February
2024
5.0/10
My stay at the hotel was a mixed experience. The rooms were nice and already prepared for the four of us, but they felt a bit small for a supposed four-star hotel. Also, the view of a police station car park from a superior room was disappointing. On the bright side, the rooms were also very nice.
Rooms
5.0
The rooms were nice and already prepared for the four of us, but felt more like a 2-star experience. The view of a police station car park from a superior room was disappointing. However, the rooms themselves were very nice.
Service
5.0
The staff were friendly but seemed rushed off their feet and there weren't many of them available. They weren't up to the standard expected from a hotel, especially given the specific issue we had. On a positive note, there was a fundraising event with Glen the chef for a Teenager Cancer charity, showing their dedication to a good cause.
Location
6.0
The location was great, with convenient access to the main shopping mall. However, it was crowded in the evening, possibly due to an event taking place. The hotel didn't do enough when asked for children by reception, but Jurai took good care of us. There were challenges noted with the pool access and ventilation that need improvement.
Dining
5.0
The dining experience was a mix. The selection at breakfast was lovely, with a good variety of cooked breakfast and pastries, but service was lacking. The experience was marred by being understaffed, raw eggs, and slow service. The food was okay but not the quality we expected.
Facilities
5.0
The facilities were somewhat lacking, with issues around pool access and ventilation. However, the hotel did offer room service, dry cleaning, housekeeping, laundry, and a welcome drink.
Moses
United States,
October
2023
5.6/10
My stay at the hotel had its ups and downs. The room had a few issues like a broken toilet door handle, unpleasant odors, and cleanliness concerns, yet the service exceeded my expectations. The location was convenient overall, but the dining experience left much to be desired.
Rooms
5.0
The room had some issues like a broken toilet door handle, odors, and cleanliness concerns.
Service
9.0
The service went above and beyond my expectations.
Location
7.0
The location was convenient for my needs, but cleanliness could have been better.
Dining
5.0
The dining experience was disappointing with long waits and subpar quality.
Facilities
5.0
Facilities were average with no standout features.
Andy
United Kingdom,
October
2023
6.4/10
The hotel seemed very old and tired, but surprisingly comfortable with a versatile table top and a cozy sofa. The service was a mix of unfriendly and helpful staff. The location was superb for pre-cruise stays, across from the station. The dining experience was a treat with nice choices. Facilities were okay considering the dated state of the hotel.
Rooms
6.0
The rooms, though dated, were unexpectedly comfortable with useful furniture.
Service
5.0
Service varied from unfriendly to helpful, creating a mixed experience.
Location
8.0
Perfect location for pre-cruise stays, right across from the station.
Dining
7.0
Dining was a treat with nice choices available.
Facilities
6.0
Basic facilities were adequate but showed signs of wear and tear.
Marcus
United Kingdom,
August
2023
7.6/10
My stay at the hotel was quite pleasant overall. The rooms were clean and the breakfast was excellent, with a comfortable Queen bed and a very comfortable double sofa bed. However, the rooms could use a little update. The service was exceptional, respectful of distancing and mask wearing, and the staff were amazing - extremely courteous and helpful, although a few seemed a bit clueless and blunt. The location was convenient for accessing local shops, restaurants, and the harbor, but it was a little small. The facilities were functional and reasonably comfortable, although some aspects were disappointing.
Rooms
8.0
The rooms were functional and reasonably comfortable, but could use a little update.
Service
9.0
The service was outstanding, respectful of distancing and mask wearing, with extremely courteous and helpful staff, despite a few being clueless and blunt.
Location
7.0
The hotel's location was great for accessing local amenities, shops, and restaurants, although a bit small.
Dining
7.0
Facilities
7.0
The facilities were functional, although some were a bit disappointing.
Maurice
United Kingdom,
April
2023
6.6/10
I had a mixed experience at this hotel. The rooms were clean and organized, with nice complimentary amenities, but they were in need of some updates. The service was friendly but a bit slow at times. The location was excellent, with easy access to local shops and restaurants, but I was underwhelmed by the Southampton branch. The dining experience was chaotic, and the pricing didn't match the value provided.
Rooms
6.0
The rooms were clean and organized, with nice complimentary amenities, but they need updating. Unfortunately, the bed and pillow were uncomfortable, leading to a poor night's sleep.
Service
7.0
The service was friendly, but at times, it was slow and lacked enthusiasm. They did provide a portable heater, but the air conditioning was noisy and disruptive throughout the night.
Location
8.0
The location was awesome, being central with easy access to restaurants, supermarkets, and shops. It was convenient for exploring the local area and accessing the harbor. However, the night rate disappointed me.
Dining
5.0
The dining experience was chaotic, with staff rushing guests. The breakfast was expensive for what was offered, and the overall atmosphere was uninspiring.
Facilities
The facilities were average, with some room for improvement. The hotel offered a variety of services, but they didn't fully meet expectations.
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